To do this, you’ll need a Mac or PC with iTunes installed and the included cable to connect your iPhone or iPad to the PC. If you haven’t set up Find My iPhone and you’ve never backed up your iPhone or iPad to a PC or Mac, you’ll have to use recovery mode to wipe it. RELATED: How to Reset Your iPhone or iPad, Even if it Won't Boot Either way, you’ll be able to enter a new PIN or passcode. ![]() When setting it back up, you’ll be able to restore from an iCloud backup or set it up as a new device. This will remotely erase your iPhone or iPad. Select the iPhone or iPad you want to wipe using the option at the top of the screen, and then click the “Erase” button. Use the same finger that you used at setup. For fingerprint recognition: Clean and dry the fingerprint scanner and your finger. Make sure your password or PIN locks are entered correctly. If you cant, turn off all connected Bluetooth devices. If you haven’t synced the device with iTunes and Find My iPhone is enabled on the device, visit the Find My iPhone page at in your web browser and sign in with your iCloud account and password. Unable to unlock your device Turn off Bluetooth. RELATED: How to Track, Disable, and Wipe a Lost iPhone, iPad, or Mac Select “Restore From iTunes Backup” while going through the setup process again. If you’re asked for a passcode, you won’t be able to back up or restore the device from within iTunes - you’ll have to use one of the below methods instead.Īfter the backup is complete, click “Restore iPhone” or “Restore iPad.” You’ll be able to restore it from the backup you’ve just created, setting up a new passcode while you do so. Try another computer you’ve synced with previously. If iTunes asks for a passcode, you won’t be able to provide it if you can’t get past the lock screen. ![]() ![]() To do this, connect your iPhone or iPad to a computer you’ve previously synced with an open iTunes. If you’ve previously synced your iPhone or iPad to iTunes on a Mac or PC, you can have iTunes make a fresh backup and restore that backup. You won’t lose any data if you can do this. RELATED: What You Need to Know About iPhone and iPad Backups There’s no way around this aside from wiping the iPhone or iPad and starting fresh. This is why you always have to enter your PIN or passcode every time your device reboots - even if you’ve enabled touch ID. On a modern iOS device, the hardware encryption keys are actually protected with the passcode you enter.
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